Hotel Reservations Specialist — Multi‑Property Call Center

Boyd Gaming; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation operates a high-volume hotel room reservations call center in Las Vegas. The role involves answering guest calls and cross-selling rooms across multiple properties, while using LMS, RMS and CMS to set rates and room availability.

Candidates should have a high school diploma, at least one year in a call center, and strong English communication. Flexibility for varied shifts and the ability to multitask are essential.

Qualifications

• High school diploma or equivalent required.
• One year experience in a call center preferred.
• Ability to communicate with guests in English.
• Flexibility to work varying shifts.

Responsibilities

• Answer incoming guest calls.
• Cross-sell room reservations across properties.
• Access LMS, RMS and CMS to make informed rate and room decisions.
• Know rates, room types, availability and hotel policies.
• Resolve guest inquiries and complaints in a professional manner.

Skills

Call center experience

English communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

LMS

RMS

CMS

Job description

Boyd Gaming Corporation operates a high-volume hotel room reservations call center in Las Vegas. The role involves answering guest calls and cross-selling rooms across multiple properties, while using LMS, RMS and CMS to set rates and room availability.

Candidates should have a high school diploma, at least one year in a call center, and strong English communication. Flexibility for varied shifts and the ability to multitask are essential.