Hospitality Reservations Call Center Agent - Flexible Shifts

The D; Las Vegas (NV); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and careeradv

Employee discounts at Circa properties

Descripción de la vacante

Circa Hospitality Group is seeking a Call Center Agent in Las Vegas to be the first point of contact for guests across three properties. You will handle reservations, inquiries, and routing calls to appropriate departments, delivering exceptional service with accuracy and professionalism.

You will navigate multiple systems, maintain knowledge of amenities and promotions, and support data entry and process adherence in a fast-paced environment.

Formación

• Previous call center or customer service experience required.
• Strong verbal and written communication skills.
• Bilingual in English/Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Excellent attention to detail and multitasking.
• Willingness to work varying shifts, including weekends and holidays.
• Open to change and quick to adjust to new procedures or environments.

Responsabilidades

• Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
• Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
• Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
• Navigate computer systems and software to access and manage customer data accurately.
• Ensure a high level of professionalism and accuracy in all guest interactions.
• Handle escalated or difficult calls with patience, empathy, and professionalism.
• Perform data entry, and record-keeping as assigned.
• Adhere to all company policies, procedures, and regulatory standards.
• Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
• Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
• Stay current with internal updates, changes to procedures, and new promotions.

Conocimientos

Call center exp

Bilingual English/Spanish

Tech system navigation

Problem solving

Interpersonal skills

Organizational skills

Shift flexibility

Adaptability

Descripción del empleo

Circa Hospitality Group is seeking a Call Center Agent in Las Vegas to be the first point of contact for guests across three properties. You will handle reservations, inquiries, and routing calls to appropriate departments, delivering exceptional service with accuracy and professionalism.

You will navigate multiple systems, maintain knowledge of amenities and promotions, and support data entry and process adherence in a fast-paced environment.