Hotel Reservations & Guest Services Specialist

Carter Hospitality Group, LLC; Kissimmee (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Job summary

Carter Hospitality Group, LLC in Kissimmee, FL is seeking a Front Desk/Guest Services Associate to check in/out guests, handle PBX operations, take reservations, and provide concierge services in a gracious and professional manner. Position requires accuracy in daily accounting, billing, and reservations.

Responsibilities include inputting reservations, coordinating with online travel agencies, ensuring accurate rates, completing prepaid billing, and delivering exceptional guest service while

Qualifications

• Must have minimum of six months experience in related field (hospitality preferred).
• Must have reliable transportation.
• Must pass pre-employment testing (drug test, background check).
• Must have full availability for days, evenings, nights, weekends and holidays.

Responsibilities

• Check in/out hotel guests with friendliness and accuracy.
• Handle PBX operations including mail/message service.
• Input reservations manually when not interfaced with the system.
• Ensure correct rates, codes, market segments for reservations.
• Complete billing on prepaid reservations and reconcile invoices.
• Maintain shift checklists and cash/credit procedures.

Skills

Guest service

Hospitality

Communication

Cash handling

Job description

Carter Hospitality Group, LLC in Kissimmee, FL is seeking a Front Desk/Guest Services Associate to check in/out guests, handle PBX operations, take reservations, and provide concierge services in a gracious and professional manner. Position requires accuracy in daily accounting, billing, and reservations.

Responsibilities include inputting reservations, coordinating with online travel agencies, ensuring accurate rates, completing prepaid billing, and delivering exceptional guest service while