Guest Reservations Specialist

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 34,000 - 46,000; Full time

Job summary

Sandia Resort & Casino is seeking a dedicated front desk reservations professional to handle guest inquiries, explain room types, and manage changes to reservations. You will stay informed about occupancy, rates, and events to provide accurate information and seamless service.

Join a team focused on integrity, fairness, collaboration, and recognition for performance excellence. You will collaborate with sales, front office, and other departments to ensure guest satisfaction and privacy are

Qualifications

• 1 year of experience in customer service.
• High School diploma or GED equivalent.

Responsibilities

• Provides superior customer service and positively effects interactions with customers.
• Gives customers information on all room types and describes rooms positively and informatively.
• Stays current with hotel occupancy, rates, and packages to provide accurate status of the hotel.
• Stays up to date with all functions and special events pertaining to the Sandia Resort experience.
• Makes changes to guest reservations when needed.
• Cooperates and coordinates with departments to provide the best possible service.
• Operates a computer-based telephone system routing internal and external calls to appropriate departments.
• Handles and tracks all guest-related issues and their needs using EAM software.
• Utilizes the property management system in support of Front Desk staff including room charges and guest privacy.
• Confirms guest wakeup call requests into IP Agent telephone system.
• Places out-of-state and international calls.
• Coordinates information to internal/external inquirers.
• Ensures punctual attendance per Pueblo of Sandia policy.

Skills

Customer service

Telephone systems

Interpersonal communication

Teamwork

Data entry

Computer skills

Attention to detail

Dialing procedures

Education

High School diploma or GED

Tools

EAM software

Property management system

IP Agent telephone system

Telephone consoles

Job description

Sandia Resort & Casino is seeking a dedicated front desk reservations professional to handle guest inquiries, explain room types, and manage changes to reservations. You will stay informed about occupancy, rates, and events to provide accurate information and seamless service.

Join a team focused on integrity, fairness, collaboration, and recognition for performance excellence. You will collaborate with sales, front office, and other departments to ensure guest satisfaction and privacy are