Guest Communications PBX Operator – Hawaii Hotel

Hyatt Hotels Corporation; Hawaii; On-site; USD 32,690 - 38,462; Full time

Benefits offered by this job

Free room nights

Medical, Prescription, Dental and Vis

Paid vacation, sick days and personal

Paid Family Bonding Time

Retail discounts

Job summary

Grand Hyatt Kauai in Poipu, Hawaii, seeks a PBX Operator to handle incoming calls for the resort with a friendly and professional demeanor. The role requires strong typing and the ability to manage a high volume of inquiries about the hotel.

The position offers a probationary rate of $23.73 per hour and an hourly rate of $27.92 per hour, with benefits including room nights, insurance, paid leave and discounts. Weekend and holiday availability is expected.

Qualifications

• Strong organizational and multitasking abilities to handle multiple calls and guest requests simultaneously.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Ability to sit for long periods of time.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Answer incoming calls to the resort and direct them as needed.
• Assist guests with inquiries and provide hotel information with a courteous attitude.
• Maintain a high level of professionalism and phone etiquette while handling a high volume of calls.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Stamina for long sitting

Flexible schedule

Job description

Grand Hyatt Kauai in Poipu, Hawaii, seeks a PBX Operator to handle incoming calls for the resort with a friendly and professional demeanor. The role requires strong typing and the ability to manage a high volume of inquiries about the hotel.

The position offers a probationary rate of $23.73 per hour and an hourly rate of $27.92 per hour, with benefits including room nights, insurance, paid leave and discounts. Weekend and holiday availability is expected.