PBX Operator - Koloa Landing

Azul Hospitality; Koloa (HI); On-site; USD 31,684 - 35,817; Full time

Job summary

Azul Hospitality is seeking an entry-level PBX Operator at Koloa Landing Autograph Collection in Hawaii. You will be the main point of contact for guest requests, answer calls, record requests, and arrange wake-up calls, while maintaining privacy and security protocols.

The role requires clear communication, basic computer skills, and a strong sense of hospitality. You will work on the hotel switchboard, direct calls, and assist with general administrative tasks and local guidance for guests.

Qualifications

• English fluency required.
• Experience in the hospitality industry preferred.
• High school or equivalent education required.

Responsibilities

• Handle incoming and outgoing phone calls.
• Operate the hotel switchboard in a courteous and professional manner to maximize guest satisfaction.
• Direct phone calls to the appropriate departments.
• Monitor and track guest requests; ensure timely completion.
• Provide guest wake-up calls with a second reminder option.
• Perform general administrative duties such as preparing welcome letters, key packets, reports.

Skills

Communication

Customer relations

Leadership

Detail oriented

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

PMS

PBX

Key system

POS

Job description

Job Details

Level: Entry

Job Location: Koloa Landing Autograph Collection - Koloa, HI 96756

Position Type: Temporary

Salary Range: $23.00 - $26.00 Hourly

Job Shift: Any

Job Category: Admin - Clerical

POSITION PURPOSE

The PBX Operator serves as the main point of contact for all guest requests and needs. Responsibilities include answering calls, recording the guest requests, and conducting wake-up calls.

ESSENTIAL RESPONSIBILITIES

• Handle incoming and outgoing phone calls.
• Operate the hotel switchboard in an efficient, courteous, and professional manner to provide quality operations which maximize guest satisfaction.
• Direct phone calls to the appropriate departments.
• Monitor and track guest requests. Ensure guest requests are completed in a timely manner.
• Utilize hotel radio systems to communicate with other departments.
• Provide guest wake-up calls done manually with offer of second reminder.
• Understand paging functions, radio functions, and conference calling.
• Perform general administrative duties such as preparing welcome letters, key packets, reports, etc.
• Have knowledge of reservations and procedures, take same day reservations. Know the cancellation procedures and walk procedures.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Be able to accurately give directions and information regarding the immediate and metro area.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Assist with handling mail, packages, facsimiles, and guest items.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

EDUCATION

High school or equivalent education required. English fluency required.

EXPERIENCE

Experience in the hospitality industry preferred.

LICENSES OR CERTIFICATIONS

N/A

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.