Hotel PBX & Guest-Services Operator | Flexible Schedule

Bretton Woods; New Hampshire; On-site; USD 35,000 - 45,000; Full time

Job summary

The Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, seeks a motivated phone agent to assist guests. Responsibilities include answering phone calls, logging requests, and providing high-quality customer service.

Applicants should have excellent communication skills, the ability to multitask, and previous customer service experience is preferred. This role requires flexibility with work hours, including nights and weekends.

Qualifications

• Ability to communicate clearly in English both verbally and in writing.
• Must provide high-quality customer service.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Answer all incoming phone calls using proper protocol.
• Log all guest requests and service deficiencies in systems.
• Assist guests with telephone dialing instructions.

Skills

Communication skills

Customer service

Multitasking

Job description

The Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, seeks a motivated phone agent to assist guests. Responsibilities include answering phone calls, logging requests, and providing high-quality customer service.

Applicants should have excellent communication skills, the ability to multitask, and previous customer service experience is preferred. This role requires flexibility with work hours, including nights and weekends.