PBX Operator (Full-Time Year-Round)

BENCHMARK; Chatham (MA); On-site; USD 22,730 - 32,373; Full time

Job summary

BENCHMARK is looking for a team-oriented individual for a position at Chatham Bars Inn. Responsibilities include responding to incoming calls, coordinating with departments, and ensuring excellent customer service. Ideal candidates will possess superior organizational skills and a flexible schedule, including availability on weekends and holidays.

The position offers a compensation of $20.00 per hour. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• Superior organizational skills.
• Superior customer service skills, including proper telephone etiquette.
• Ability to work well in a team setting as well as independently.

Responsibilities

• Respond to incoming calls in a timely manner.
• Coordinate with various departments on all follow-up items.
• Maintain confidentiality and integrity of guest and organizational data.

Skills

Organizational skills

Customer service skills

Telephone etiquette

Multi-tasking

Flexibility

Job description

Chatham Bars Inn – a Forbes Five‑Star resort located on 25 oceanfront acres in Chatham, Massachusetts. It is one of Cape Cod’s most beloved destinations, offering family vacations, romantic getaways, and corporate retreats.

Responsibilities

• Respond to incoming calls in a timely manner and direct callers to the appropriate destination, providing smooth, clear, and professionally courteous communication.
• Operate/coordinate with various departments—including housekeeping, engineering, food and beverage, recreation, and the spa—on all “Knowcross” follow‑up items on a daily basis.
• Maintain confidentiality, security, and integrity of guest and organizational data.
• Ensure Leading Hotels of the World Service Standards are met with each call.
• Ensure release of information is consistent with all privacy policies.
• Obtain necessary information and transfer calls to the correct extensions.
• Provide hotel information to callers as appropriate.
• Respond quickly and accurately to disaster and emergency situations as required, remaining calm.

Qualifications

• Superior organizational skills.
• Superior customer service skills, including proper telephone etiquette.
• Ability to work well in a team setting as well as independently.
• Enjoys a fast‑paced environment.
• Excellent multi‑tasking skills.
• Follows direction well.
• Being flexible with schedules and hours.
• Able to work weekends and holidays.

Compensation

$20.00 per hour

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.