Guest Services Lead - Bell & Valet Supervisor

Chatham Bars Inn; Chatham (MA); On-site; USD 23,298 - 33,182; Full time

Job summary

The Chatham Bars Inn in Chatham, Massachusetts, is seeking a Bell Valet Captain to manage the Bell and Valet staff and ensure high service standards for guests. This role includes staff training, responding to guest inquiries, and monitoring service quality.

The ideal candidate will have at least one year of supervisory experience along with excellent customer service skills and the ability to multitask efficiently. An inclusive work environment is emphasized in this role, and salary is competitive at $20.50/hr.

Qualifications

• Minimum of 1 year supervisory experience.
• Previous Front Desk or Guest Services experience preferred.
• Ability to lift up to 50 lbs of luggage.

Responsibilities

• Ensure policies and procedures are followed by staff.
• Provide training for Bell and Valet staff.
• Handle guest complaints tactfully.
• Monitor and track guest arrivals and departures.

Skills

Customer service skills

Leadership abilities

Attention to detail

Organization

Computer skills

Flexibility

Job description

The Chatham Bars Inn in Chatham, Massachusetts, is seeking a Bell Valet Captain to manage the Bell and Valet staff and ensure high service standards for guests. This role includes staff training, responding to guest inquiries, and monitoring service quality.

The ideal candidate will have at least one year of supervisory experience along with excellent customer service skills and the ability to multitask efficiently. An inclusive work environment is emphasized in this role, and salary is competitive at $20.50/hr.