Guest Services Manager — Luxury Resort VIP Experience

Bretton Woods; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Relocation assistance for salaried Mgr

Long-Term housing options

6 paid holidays

Weekly pay cycle

Complimentary meals

Comprehensive healthcare

Paid time off

401(K) matching

HSA and FSA

Voluntary benefits program

EAP

Job summary

Omni Mount Washington Resort in Bretton Woods, NH is seeking a guest services supervisor to uphold luxury service standards and ensure flawless guest experiences from pre-arrival to departure.

You will lead and train associates, coordinate with Housekeeping, Reservations, Concierge, Food & Beverage, and Spa teams, manage staffing and payroll during peak periods, and drive guest engagement scores. A proven hospitality background and strong communication are essential.

Qualifications

• Strong guest service mindset with a track record of delivering luxury experiences.
• Ability to train and develop teams to meet service standards.
• Excellent written and verbal communication in English.
• Attention to detail and problem-solving in fast-paced environments.

Responsibilities

• Lead and support Guest Services operations to maintain luxury service standards.
• Ensure luxury standards are met for pre-arrival, arrival, during stay and departure for all guests.
• Anticipate and fulfill guest preferences, special requests, packages, amenities, and VIP needs.
• Resolve guest concerns and proactively address service issues.
• Coordinate with Housekeeping, Reservations, Concierge, Food & Beverage, Activities, Golf, Spa, Stables, and Ski Area teams to create exceptional experiences for all guests.

Skills

Guest services

Leadership

Communication

Customer focus

Education

High School Diploma or GED

Job description

Omni Mount Washington Resort in Bretton Woods, NH is seeking a guest services supervisor to uphold luxury service standards and ensure flawless guest experiences from pre-arrival to departure.

You will lead and train associates, coordinate with Housekeeping, Reservations, Concierge, Food & Beverage, and Spa teams, manage staffing and payroll during peak periods, and drive guest engagement scores. A proven hospitality background and strong communication are essential.