Hotel Operations Support Lead (Travel 100%)

McKibbon Hospitality; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Tuition Assistance

401K

Job summary

McKibbon Hospitality is seeking an Operations Support Manager to partner with Regional VPs of Operations and provide leadership across multiple hotels. You will step into properties during leadership transitions, management vacancies, and performance improvement initiatives to elevate service and outcomes.

This role requires extensive travel, a focus on guest satisfaction and financial performance, and the ability to develop strong teams that uphold brand standards.

Qualifications

• Bachelor's or Associate's degree in Hospitality or Business.
• Minimum 3 years of experience as a Hotel General Manager or equivalent.
• Strong leadership and problem-solving skills.
• Experience with major brands (Marriott, Hilton, Hyatt, IHG) preferred.
• Willingness to travel up to 100%.

Responsibilities

• Provide on-site leadership at multiple properties during transitions and improvements.
• Partner with VP Ops to achieve guest satisfaction and financial performance.
• Monitor KPIs: guest satisfaction, QA scores, labor, and recruitment.
• Lead recruitment, onboarding, and team development; coach leaders.
• Ensure compliance with brand standards and local regulations.
• Support budgets, cost controls, and inventory management.

Skills

Leadership

Hotel Operations

Budgeting/Financial Acumen

Recruitment & Training

Quality Assurance

Regulatory Compliance

Education

Bachelor's or Associate's in Hospitality/Business

Job description

McKibbon Hospitality is seeking an Operations Support Manager to partner with Regional VPs of Operations and provide leadership across multiple hotels. You will step into properties during leadership transitions, management vacancies, and performance improvement initiatives to elevate service and outcomes.

This role requires extensive travel, a focus on guest satisfaction and financial performance, and the ability to develop strong teams that uphold brand standards.