Hotel Operations Supervisor: Path to General Manager

Hilton Garden Inn Hershey; Hummelstown (Dauphin County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking

Quarterly Incentives

Employee Assistance and Wellness

Educational/Professional Development

Job summary

Hilton Garden Inn Hershey is seeking an Assistant General Manager to supervise hotel departments and oversee daily operations. You will support the GM in forecasting, budgeting, and ensuring top-quality guest service while aligning with HHM core values.

Responsibilities include staff coaching, maintaining brand standards, resolving guest issues, and collaborating with sales to improve occupancy and revenue.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Supervise and manage hotel departments and oversee hotel operations.
• Oversee hotel departments to ensure optimal service and hospitality.
• Assist GM with forecasts, budgets and revenue optimization.
• Monitor guest satisfaction scores and brand standards.
• Resolve guest issues and anticipate operational problems.
• Coordinate with accounting for payroll, audits, and financial controls.
• Collaborate with sales on strategies to improve occupancy and revenue.
• Maintain front office systems and equipment performance.

Skills

Hotel operations knowledge

Staff supervision

Education

Associate or Bachelor's degree

Job description

Hilton Garden Inn Hershey is seeking an Assistant General Manager to supervise hotel departments and oversee daily operations. You will support the GM in forecasting, budgeting, and ensuring top-quality guest service while aligning with HHM core values.

Responsibilities include staff coaching, maintaining brand standards, resolving guest issues, and collaborating with sales to improve occupancy and revenue.