Hotel Operations Shift Lead — Guest Experience & Growth

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Performance bonuses

Job summary

A leading hospitality organization is seeking a Supervisor for operations at their Indiana location. The position involves managing staff, ensuring compliance with service standards, and assisting with budget processes. The ideal candidate will have a Bachelor's degree, supervisory experience, and strong customer service skills. The role requires flexible scheduling, including nights and weekends. A competitive salary and comprehensive benefits are offered, fostering career growth and team member well-being.

Qualifications

• Minimum of one year Supervisory experience in a hotel or hospitality setting.
• Must have a valid driver's license.
• Flexible schedule to accommodate business needs.

Responsibilities

• Manage daily operations and staff on assigned shift.
• Ensure compliance with customer service standards and resolve complaints.
• Assist with budget management and provide performance feedback.

Skills

Customer service skills

Conflict resolution

Flexible scheduling

Interpersonal communication

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading hospitality organization is seeking a Supervisor for operations at their Indiana location. The position involves managing staff, ensuring compliance with service standards, and assisting with budget processes. The ideal candidate will have a Bachelor's degree, supervisory experience, and strong customer service skills. The role requires flexible scheduling, including nights and weekends. A competitive salary and comprehensive benefits are offered, fostering career growth and team member well-being.