Hotel Operations Leader: Guest Experience & Team Excellence

MHG Hotels; Indianapolis (IN); On-site; USD 52,264 - 61,672; Full time

Benefits offered by this job

Employee Referral Program

Bonus Program

Paid Vacation

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Long-term/Short-term Disability

Accident Insurance

Critical Insurance

Job summary

A leading hotel management company seeks a Bench Operations Manager in Indianapolis, Indiana. This role involves assisting the General Manager with operations, ensuring compliance with service standards, and improving guest experiences. Ideal candidates will have prior hotel management experience and a hospitality background. The position requires strong interpersonal skills and a team-first attitude, with a salary range of $52,264 - $61,672 annually and various benefits, including medical and paid vacation.

Qualifications

• Hotel management experience required.
• Must be available on days, nights, weekends, and holidays.
• Professional demeanor and warm personality.

Responsibilities

• Assist the General Manager in hotel operations and staff management.
• Handle guest complaints and oversee service recovery.
• Develop strategic goals for performance improvement.
• Ensure compliance with SOPs and service standards.
• Communicate effectively with department heads.

Skills

Attention to detail

Team-first attitude

Interpersonal skills

Ability to drive results

Education

Hospitality degree

Job description

A leading hotel management company seeks a Bench Operations Manager in Indianapolis, Indiana. This role involves assisting the General Manager with operations, ensuring compliance with service standards, and improving guest experiences. Ideal candidates will have prior hotel management experience and a hospitality background. The position requires strong interpersonal skills and a team-first attitude, with a salary range of $52,264 - $61,672 annually and various benefits, including medical and paid vacation.