Hotel Operations Shift Supervisor

ViziRecruiter,LLC.; Michigan; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A dynamic hospitality company is seeking a Shift Supervisor to oversee daily operations and ensure excellent customer service. The ideal candidate will possess an associate’s degree and have 1-2 years of relevant experience. Responsibilities include managing staff, preparing reports, and addressing guest concerns. The role requires proficiency in Microsoft applications and hotel software, alongside strong interpersonal and problem-resolution skills. This position is essential for maximizing guest satisfaction and operational efficiency.

Qualifications

• 1-2 years of related experience and/or training.
• Ability to write business correspondence and reports.
• Ability to interact with guests and resolve conflicts.

Responsibilities

• Supervise daily management of designated shift.
• Prepare and communicate daily shift reports.
• Ensure cleanliness in all public areas and guest rooms.
• Assist in the budget process and ensure compliance.
• Address and manage complaints from team members.

Skills

Proficient in Microsoft applications

Effective problem resolution

Ability to present information

Customer service skills

Education

Associate’s degree in related field preferred

Tools

Hotel software

Job description

A dynamic hospitality company is seeking a Shift Supervisor to oversee daily operations and ensure excellent customer service. The ideal candidate will possess an associate’s degree and have 1-2 years of relevant experience. Responsibilities include managing staff, preparing reports, and addressing guest concerns. The role requires proficiency in Microsoft applications and hotel software, alongside strong interpersonal and problem-resolution skills. This position is essential for maximizing guest satisfaction and operational efficiency.