Hotel Operations Manager: Guest Experience & Team Leadership

Hilton Garden Inn Anchorage; Campbell (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discount on Hilton Brand hotel stays

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Flexible Spending Accounts

Job summary

A leading hotel brand in Campbell, Alaska is seeking an Operations Manager to oversee front office and housekeeping operations. Responsibilities include ensuring guest satisfaction, training staff, and managing budgets. Ideal candidates will have relevant experience and a high school diploma. The position offers health benefits, a 401k plan, and discounts on hotel stays. A commitment to maintaining a positive work environment is essential.

Qualifications

• Experience in a hotel or a related field preferred.
• Ability to convey information and ideas clearly.

Responsibilities

• Ensure guest satisfaction and efficient operations.
• Train and monitor hotel staff according to procedures.
• Maintain departmental budget and payroll guidelines.
• Ensure staff is prepared to provide excellence to guests.

Skills

Leadership

Customer service excellence

Training and supervision

Education

High School diploma or equivalent preferred

Job description

A leading hotel brand in Campbell, Alaska is seeking an Operations Manager to oversee front office and housekeeping operations. Responsibilities include ensuring guest satisfaction, training staff, and managing budgets. Ideal candidates will have relevant experience and a high school diploma. The position offers health benefits, a 401k plan, and discounts on hotel stays. A commitment to maintaining a positive work environment is essential.