Guest Services & Front Office Lead

Millennium Hotels and Resorts; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer contribution

Job summary

Millennium Hotels and Resorts in Anchorage, Alaska, is seeking a Front Office Manager to oversee the front desk and ensure exceptional customer service. You'll resolve guest complaints, train staff, and maintain high service standards. Candidates should have at least two years of relevant experience and strong communication skills.

The role includes creating work schedules and managing a team to ensure smooth operations. We offer a competitive benefits package including medical, dental, vision, and 401k contributions.

Qualifications

• Minimum of two years prior front office experience in a similar size operation.
• Ability to deal with concerns in a friendly and positive manner.
• Effective communications in English both written and oral.

Responsibilities

• Oversee front desk and ensure exceptional customer service.
• Assign duties and shifts, monitor performance.
• Train new and existing Front Office employees.

Skills

Customer service

Team collaboration

Problem resolution

Analytical skills

Effective communication

Tools

Excel

Word

Job description

Millennium Hotels and Resorts in Anchorage, Alaska, is seeking a Front Office Manager to oversee the front desk and ensure exceptional customer service. You'll resolve guest complaints, train staff, and maintain high service standards. Candidates should have at least two years of relevant experience and strong communication skills.

The role includes creating work schedules and managing a team to ensure smooth operations. We offer a competitive benefits package including medical, dental, vision, and 401k contributions.