Hotel Operations Manager | Guest Experience Leader

Fairfield Inn & Suites; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

MED Plus Advantage Plan with Dental, V

Paid Holiday

Paid Time Off

Nationwide employee stay discounts

Job summary

Fairfield Inn & Suites is seeking an Operations Manager to oversee front desk operations and ensure every guest has a smooth, welcoming experience from check-in to check-out. You will lead with a customer-first mindset and help keep daily hotel operations running efficiently in a fast-paced environment.

Key duties include managing day-to-day operations, coordinating across departments to meet guest needs, developing service recovery guidelines, coaching front office staff, and assisting the

Responsibilities

• Oversee day-to-day hotel operations, partnering across departments to ensure teams are aligned on service and guest needs.
• Develop and apply service recovery guidelines that resolve issues quickly and deliver complete guest satisfaction.
• Coach, support, and grow front office staff by creating a motivating environment, providing training, and encouraging career advancement.
• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.
• Serve as Manager on Duty as assigned, ensuring smooth operations during your shift.

Job description

Fairfield Inn & Suites is seeking an Operations Manager to oversee front desk operations and ensure every guest has a smooth, welcoming experience from check-in to check-out. You will lead with a customer-first mindset and help keep daily hotel operations running efficiently in a fast-paced environment.

Key duties include managing day-to-day operations, coordinating across departments to meet guest needs, developing service recovery guidelines, coaching front office staff, and assisting the