Hotel Operations Manager - Guest Experience & Growth

iQon Hospitality; Butte (MT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

401(k) retirement plan (US only)

Job summary

Motel 6 in Butte, MT is seeking a skilled Manager on Duty to oversee daily hotel operations and a team of associates. You will manage reservations, supervise staff, monitor finances, and develop growth strategies while delivering exceptional guest experiences.

The role requires strong leadership, excellent communication, and the ability to adapt to shifting business needs, including evenings and weekends as required.

Qualifications

• Minimum 2 years of experience in a management role.
• Strong leadership and problem-solving skills.
• Excellent communication and customer service abilities.
• Willingness to work evenings, weekends and holidays.
• Background check may be required.

Responsibilities

• Manage a team, set performance expectations, train staff and handle employee relations.
• Oversee reservations and guest check-in/check-out using a computerized system.
• Develop growth strategies and improve processes.
• Monitor market trends and adapt to business needs.
• Handle guest complaints professionally.
• Perform light cleaning duties and restock supplies.
• Communicate effectively with team and management.
• Other duties as assigned.

Skills

Leadership

Problem-solving

Communication

Customer service

Adaptability

Tools

Reservation system

Job description

Motel 6 in Butte, MT is seeking a skilled Manager on Duty to oversee daily hotel operations and a team of associates. You will manage reservations, supervise staff, monitor finances, and develop growth strategies while delivering exceptional guest experiences.

The role requires strong leadership, excellent communication, and the ability to adapt to shifting business needs, including evenings and weekends as required.