Guest Service Representative (Training Provided)

iQon Hospitality; Butte (MT); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive and supportive work culture

Descripción de la vacante

iQon Hospitality's Motel 6 in Butte, MT is seeking a friendly Guest Service Representative to welcome guests, manage reservations, and handle check-in/check-out with a computerized system. You will respond to inquiries, assist with local recommendations, and coordinate meeting and event setups in a fast-paced environment.

The role emphasizes strong communication, multitasking, and professional service, with opportunities for development and a supportive team culture at this location.

Formación

• Previous experience in guest service or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation management software.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as bookings and restaurant reservations.
• Assist with check-in/check-out and payments, issuing keys.
• Answer phone calls and online inquiries promptly and professionally.
• Assist with organizing events and meetings.
• Address guest complaints with professionalism.
• Perform light cleaning duties as needed.
• Other duties as assigned.

Conocimientos

Customer service

Communication skills

Multitasking

Computer literacy

Herramientas

Reservation system

Microsoft Office

Descripción del empleo

Hotel Location: Motel 6 at 220 N Wyoming Street, Butte, MT 59701

Introduction:

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a guest service representative or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

• All applicants will be subject to a standard background check, which may include a criminal history review

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment