Hotel Operations Manager - Front Office & Guest Services

Regis Corporation; Hershey (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Regis Corporation is seeking an Assistant General Manager to oversee Front Office operations and assist with Housekeeping and Maintenance. The role includes personnel management, guest service, budget performance and financial controls.

Candidates should have supervisory experience, the ability to manage a team of associates, and good communication with guests and department heads. Salary is salaried/exempt, with full-time commitment expected at our property level.

Qualifications

• Two years experience supervising (at least) eight associates.
• Ability to manage guest service, personnel and budget controls.
• Security clearance per company policy.

Responsibilities

• Hire, train, coach and develop staff to maintain team performance.
• Promote positive morale and professional conduct among associates.
• Complete administrative duties: schedules, payroll, inventories, orders.
• Operate within budgeted guidelines and labor models.
• Maintain safety, security and knowledge of emergency procedures.

Skills

Supervisory skills

Budgeting

Guest service

Tools

OnQ PMS

Fosse PMS

Job description

Regis Corporation is seeking an Assistant General Manager to oversee Front Office operations and assist with Housekeeping and Maintenance. The role includes personnel management, guest service, budget performance and financial controls.

Candidates should have supervisory experience, the ability to manage a team of associates, and good communication with guests and department heads. Salary is salaried/exempt, with full-time commitment expected at our property level.