Hotel Operations Manager – Guest Experience & Team Growth

DoubleTree Greenville; Greenville (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking an Assistant General Manager to support the General Manager in day-to-day hotel operations and leadership. You will guide staff, implement departmental goals, and ensure service standards are met across front office, revenue, and reservations while maintaining security of assets and guest data.

The role emphasizes staff training, policy enforcement, and proactive HR practices, with opportunities for capital improvements and ongoing career growth within the company.

Qualifications

• Prior Assistant General Manager, Front Office Manager, or Operations Manager experience
• Proficient in Microsoft 365 or similar computer applications
• Experience with brand's PMS and Point of Sales systems
• Minimum High school diploma, GED or equivalent
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals
• Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies
• Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Use company-wide tools, systems and applications without exception
• Provide hands-on support for front office operations
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly
• Follow-up with customer payments to ensure proper credit to accounts and escalated customer non-payment issues immediately
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Respond to guest inquiries to include complaints
• Report incidents to the appropriate people to include HR, Insurance, RDO, etc
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Skills

Microsoft 365

PMS systems

POS systems

Education

Bachelor's degree in Business Administration / Hotel & Restaurant Management

High school diploma or GED

Tools

Microsoft 365

PMS

POS

Job description

Raines Co. is seeking an Assistant General Manager to support the General Manager in day-to-day hotel operations and leadership. You will guide staff, implement departmental goals, and ensure service standards are met across front office, revenue, and reservations while maintaining security of assets and guest data.

The role emphasizes staff training, policy enforcement, and proactive HR practices, with opportunities for capital improvements and ongoing career growth within the company.