GENERAL MANAGER-HOTEL HOSPITALITY

ADP, Inc.; Hammond (IN); On-site; USD 65,000 - 70,000; Full time

Job summary

ADP, Inc. is seeking an experienced hotel operations leader in Hammond, IN to oversee all aspects of property performance.

This role drives revenue growth, cost control, and guest satisfaction while managing department heads and staff to achieve operational excellence. The position requires 3+ years in hotel operations, 2+ years in a management role, and a solid grasp of P&L, budgeting, and brand standards.

Qualifications

• College degree or higher-level education preferred.
• 3+ years of hotel operations experience required.
• Minimum 2 years in a management-level role within hotel operations.
• Strong leadership, team-building, and organizational skills.
• Ability to work 50+ hours per week, minimum 5 days per week.
• Strong financial acumen and understanding of hotel P&L statements.
• Experience with revenue management, budgeting, and cost control.
• Strong communication, problem-solving, and decision-making abilities.
• Ability to manage multiple departments and priorities simultaneously.
• Knowledge of hotel brand standards, SOPs, and guest service expectations.

Responsibilities

• Oversee all hotel operations to ensure efficient, profitable, and high-quality performance
• Lead and develop all department heads and staff to achieve operational excellence
• Maximize guest satisfaction and associate engagement across all hotel departments
• Drive revenue growth, cost control, and overall financial performance
• Ensure compliance with all company, brand, and regulatory standards
• Serve as the primary leader responsible for hotel success and performance outcomes
• Act as the key communicator between corporate leadership and hotel staff
• Maintain a strong presence throughout the property to ensure service quality and operational consistency

Skills

Leadership

Strategic planning

Revenue management

Budgeting

Cost control

P&L management

Operational oversight

Team development

Communication

Education

College degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hammond, IN, US

Salary Range: $65,000.00 To $70,000.00 Annually

Reports To: Director of Operations

Requirements

• College degree or higher-level education preferred
• 3+ years of hotel operations experience required
• Minimum 2 years in a management-level role within hotel operations
• Strong leadership, team-building, and organizational skills
• Ability to work 50+ hours per week, minimum 5 days per week
• Strong financial acumen and understanding of hotel P&L statements
• Experience with revenue management, budgeting, and cost control
• Strong communication, problem-solving, and decision-making abilities
• Ability to manage multiple departments and priorities simultaneously
• Knowledge of hotel brand standards, SOPs, and guest service expectations

General Responsibilities

• Oversee all hotel operations to ensure efficient, profitable, and high-quality performance
• Lead and develop all department heads and staff to achieve operational excellence
• Maximize guest satisfaction and associate engagement across all hotel departments
• Drive revenue growth, cost control, and overall financial performance
• Ensure compliance with all company, brand, and regulatory standards
• Serve as the primary leader responsible for hotel success and performance outcomes
• Act as the key communicator between corporate leadership and hotel staff
• Maintain a strong presence throughout the property to ensure service quality and operational consistency

Primary Functions

Revenue

• Aggressively pursue revenue goals using yield management and revenue optimization strategies
• Prepare, manage, and execute the annual hotel budget
• Identify and implement strategies to increase occupancy and room revenue
• Monitor market trends and competitor performance to maintain competitiveness

Profit

• Manage all operational expenses including labor, overtime, and supplies
• Enforce procurement policies and cost control procedures
• Implement cost-saving strategies while maintaining quality standards
• Monitor financial performance and take corrective action to improve profitability

Quality

• Ensure the hotel consistently meets or exceeds brand and company guest satisfaction standards
• Oversee training programs and identify service gaps to improve performance
• Support sales and marketing efforts and participate in revenue-generating initiatives
• Stay informed on industry trends and adjust operations accordingly

Community Involvement

• Maintain strong relationships with local organizations, including chambers of commerce, tourism bureaus, schools, and civic groups
• Represent the hotel in the community to maintain a positive public image

Leadership

• Motivate, coach, and develop all team members across departments
• Set clear performance goals and hold staff accountable
• Foster a positive, professional, and collaborative work environment
• Demonstrate integrity, consistency, and strong ethical leadership
• Interpret and analyze financial statements, including revenue, payroll, and expenses
• Assist in the preparation and execution of the annual operating budget
• Monitor cost controls and financial systems to achieve budgeted results
• Implement corrective actions to maximize profitability and efficiency

Specific Responsibilities

• Submit daily end-of-day activity and accomplishment reports to the Director of Operations
• Develop and execute approved business plans to achieve financial goals
• Maintain high visibility throughout the hotel property
• Stay informed on local market conditions and competitor activity
• Respond to and resolve hotel emergencies as needed
• Ensure leadership presence during peak operational periods to monitor service and cleanliness standards
• Handle guest complaints and operational challenges promptly and effectively
• Train and ensure all employees deliver professional, friendly, and efficient service
• Review and analyze financial performance regularly and coach management team on financial accountability
• Conduct performance evaluations and ensure timely completion of all personnel reviews and records
• Participate in sales solicitation activities and revenue generation efforts
• Conduct daily meetings with department heads to review performance and daily objectives
• Hold weekly structured meetings with department managers
• Lead monthly safety meetings and ensure compliance with safety policies
• Establish and maintain a safety committee following written guidelines
• Ensure all employees are trained on security and emergency procedures
• Monitor condition of all hotel equipment and ensure proper maintenance
• Ensure all supervisory responsibilities comply with SOPs, training programs, and applicable laws
• Maintain organized correspondence and operational records for reference
• Conduct annual guest experience evaluation by staying overnight in hotel rooms on a rotating basis
• Strong sense of accountability and ownership
• Professional appearance and executive presence
• Effective communicator and active listener
• Strong emotional intelligence, empathy, and fairness
• Ability to remain calm and rational under pressure
• Consistent, disciplined, and practical decision-making style
• Strong computer and analytical skills
• Ability to lead with balance of praise and constructive feedback
• Strategic thinker with operational execution capability
• Strong integrity and commitment to company success

Performance Standards

• Performance measured by REVPAR, MSI Index, Guest Satisfaction Index (GSI), and Associate Satisfaction Index (ASI)
• Achievement of budgeted revenue and profitability targets
• Consistent improvement in guest satisfaction scores
• Strong employee engagement, retention, and performance outcomes
• Compliance with brand standards, SOPs, and safety regulations
• Effective cost control across labor, supplies, and operational expenses
• Successful execution of business plans and revenue strategies
• Positive community reputation and market competitiveness
• Strong leadership visibility and operational stability across all departments