Hotel Operations Leader — Occupancy & Revenue

Valley Forge Casino Resort; Arkansas; On-site; USD 60,000 - 85,000; Full time

Job summary

Boyd Gaming Corporation seeks a Hotel Operations Manager to oversee hotel occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will drive occupancy, supervise departments, hire and train staff, and ensure service standards across the guest journey.

You will monitor room rates and availability, manage budgets and coordinate events, while resolving guest issues and maintaining policy compliance with gaming regulations.

Qualifications

• Minimum 3 years supervisory experience in hospitality.
• At least 5 years hotel experience.
• Familiarity with LMS, ATI, Rainmaker and MS Office.
• Must be able to qualify for and maintain licensure per Pennsylvania Gaming Control Board.

Responsibilities

• Oversee hotel occupancy and promote efficient operation of front desk, bell desk, housekeeping and call center.
• Manage hotel departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline.
• Maintain knowledge of industry practices, hotel markets and statistics.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Develop operating budgets and meet goals.
• Review and approve OTA invoices.

Skills

Supervisory experience

Hospitality experience

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Boyd Gaming Corporation seeks a Hotel Operations Manager to oversee hotel occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will drive occupancy, supervise departments, hire and train staff, and ensure service standards across the guest journey.

You will monitor room rates and availability, manage budgets and coordinate events, while resolving guest issues and maintaining policy compliance with gaming regulations.