Hotel Manager

Valley Forge Casino Resort; Arkansas; On-site; USD 60,000 - 85,000; Full time

Job summary

Boyd Gaming Corporation seeks a Hotel Operations Manager to oversee hotel occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will drive occupancy, supervise departments, hire and train staff, and ensure service standards across the guest journey.

You will monitor room rates and availability, manage budgets and coordinate events, while resolving guest issues and maintaining policy compliance with gaming regulations.

Qualifications

• Minimum 3 years supervisory experience in hospitality.
• At least 5 years hotel experience.
• Familiarity with LMS, ATI, Rainmaker and MS Office.
• Must be able to qualify for and maintain licensure per Pennsylvania Gaming Control Board.

Responsibilities

• Oversee hotel occupancy and promote efficient operation of front desk, bell desk, housekeeping and call center.
• Manage hotel departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline.
• Maintain knowledge of industry practices, hotel markets and statistics.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Develop operating budgets and meet goals.
• Review and approve OTA invoices.

Skills

Supervisory experience

Hospitality experience

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

Job Duties

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve all OTA invoices.
• Other duties as assigned by management.
• May assist in assigning and inspecting cleanliness on the casino floor.

Qualifications

• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key system
• Must be able to work in smoke filled environments.
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.