Hotel Manager

Ameristar Casino Hotel Kansas City; Kansas City (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading casino entertainment company in Kansas City is seeking a qualified candidate for the hotel operations role. The successful applicant will oversee front desk operations, ensure maximum occupancy and revenue, and manage a team to maintain service quality. Preferred candidates have extensive hotel experience, supervisory skills, and a degree in hospitality or management. The role involves strategic planning, teamwork, and customer service excellence in a dynamic environment.

Qualifications

• Minimum 3 years supervisory experience in a hotel environment.
• 5 years of overall hotel experience.
• Gaming and hospitality experience preferred.

Responsibilities

• Manage hotel and related departments for revenue growth.
• Hire, supervise, and evaluate team members.
• Maintain cleanliness and sanitation of public areas.

Skills

Hotel computer system understanding

Communication in English

Supervisory experience

Problem resolution

Team training and evaluation

Education

Bachelor’s degree in hospitality or management

Tools

LMS

CMS

Stratton Warren

Control Tex

Microsoft Office

Job description

Boyd Gaming Corporation is a premier casino entertainment company in the United States, committed to leadership and excellence in the gaming industry.

Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring appropriate service to hotel guests.

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets, and statistical data.
• Possess knowledge of room rates, types, and availability.
• Responsible for property public area cleanliness and sanitation.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures.
• Develop operating budgets and meet established goals.
• Other duties as assigned by management.

Qualifications

• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience.
• Bachelor’s degree in hospitality or management preferred.
• Gaming and hospitality experience preferred.
• Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office applications.
• Knowledge of hotel key system.
• Ability to communicate in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses required by local gaming regulations.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

General Business