Hotel Manager

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 65,000 - 105,000; Full time

Job summary

Boyd Gaming Corporation in King of Prussia, PA seeks a hotel operations leader to oversee occupancy and the efficient work of front desk, bell desk, housekeeping, and call center, ensuring top-notch service for guests.

You will manage hotel departments to maximize occupancy and revenue, hire and train staff, monitor budgets and industry data, and ensure compliance with policies and Pennsylvania Gaming Control Board regulations.

Qualifications

• Oversee hotel occupancy and front desk, bell desk, housekeeping, and call center operations.
• Hire, supervise, train, evaluate performance, and administer discipline for team members.
• Maintain knowledge of hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Develop operating budgets and meet established goals.

Responsibilities

• Manage hotel and related departments to maximize occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services per comp matrix.
• Review and approve OTA invoices.

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

Job Duties

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve all OTA invoices.