Hotel Operations Manager: Guest Experience & Revenue

SmartRecruiters, Inc.; King (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

Boyd Gaming Corporation seeks a hotel operations supervisor to oversee occupancy and drive efficient front desk, bell desk, housekeeping and call center operations. You will lead departments, hire and coach staff, monitor room rates and inventory, and ensure compliance with company policies and gaming regulations.

You will coordinate events, manage budgets and review external invoices, while maintaining service standards and sanitation across the property.

Qualifications

• Minimum 3 years supervisory experience and 5 years hotel experience.
• Thorough understanding of hotel computer system.
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key system.
• Must be able to work in smoke filled environments.
• Must qualify for licensure and know Responsible Gaming Program.

Responsibilities

• Oversee hotel occupancy and promote efficient operation of front desk, bell desk, housekeeping and call center.
• Manage hotel and related departments to maximize occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate performance and administer discipline.
• Maintain knowledge of industry practices, hotel markets and data.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes and ensure policy compliance.
• Develop operating budgets and review OTA invoices.
• Assist in inspecting cleanliness on casino floor as needed.

Skills

Supervisory experience

Hotel experience

LMS

Rainmaker

Microsoft Office

Hotel key system

Smoke-filled environments

Licensure gaming board

Responsible Gaming Program

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Boyd Gaming Corporation seeks a hotel operations supervisor to oversee occupancy and drive efficient front desk, bell desk, housekeeping and call center operations. You will lead departments, hire and coach staff, monitor room rates and inventory, and ensure compliance with company policies and gaming regulations.

You will coordinate events, manage budgets and review external invoices, while maintaining service standards and sanitation across the property.