Hotel Operations Leader: Occupancy & Guest Experience

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 65,000 - 105,000; Full time

Job summary

Boyd Gaming Corporation in King of Prussia, PA seeks a hotel operations leader to oversee occupancy and the efficient work of front desk, bell desk, housekeeping, and call center, ensuring top-notch service for guests.

You will manage hotel departments to maximize occupancy and revenue, hire and train staff, monitor budgets and industry data, and ensure compliance with policies and Pennsylvania Gaming Control Board regulations.

Qualifications

• Oversee hotel occupancy and front desk, bell desk, housekeeping, and call center operations.
• Hire, supervise, train, evaluate performance, and administer discipline for team members.
• Maintain knowledge of hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Develop operating budgets and meet established goals.

Responsibilities

• Manage hotel and related departments to maximize occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services per comp matrix.
• Review and approve OTA invoices.

Job description

Boyd Gaming Corporation in King of Prussia, PA seeks a hotel operations leader to oversee occupancy and the efficient work of front desk, bell desk, housekeeping, and call center, ensuring top-notch service for guests.

You will manage hotel departments to maximize occupancy and revenue, hire and train staff, monitor budgets and industry data, and ensure compliance with policies and Pennsylvania Gaming Control Board regulations.