Front Office Supervisor – Guest Experience & Ops

Wyndham San Diego; San Diego (CA); On-site; USD 88,146,000 - 89,229,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

Vacation and Holidays

401(k) with matching

Hotel room discounts

Staff discounts

Job summary

Wyndham San Diego Bayside seeks a Front Office Associate to assist the Front Office Manager in daily operations, ensuring efficient guest check-in/out, phone service, and adherence to brand standards. You will help manage budgets, monitor systems, and support guest satisfaction initiatives.

Ideal candidates have at least 1 year of front desk experience, solid knowledge of PMS, and strong organizational and communication skills to handle multiple tasks in a busy hotel environment.

Qualifications

• Minimum 1 year of front desk experience.
• Knowledge of PMS system and computer literacy is required.

Responsibilities

• Assist Front Office Manager in managing front desk operations.
• Ensure efficient guest registration, checkout, and telephone service.
• Prepare forecasts and reports for Rooms Division budget.
• Maintain front desk systems and equipment for optimal performance.
• Coordinate with hotel departments to improve guest satisfaction.

Skills

Front desk experience

PMS system

Cash handling

Guest service

Communication skills

Education

High School diploma

Tools

PMS system

Job description

Wyndham San Diego Bayside seeks a Front Office Associate to assist the Front Office Manager in daily operations, ensuring efficient guest check-in/out, phone service, and adherence to brand standards. You will help manage budgets, monitor systems, and support guest satisfaction initiatives.

Ideal candidates have at least 1 year of front desk experience, solid knowledge of PMS, and strong organizational and communication skills to handle multiple tasks in a busy hotel environment.