Guest Experience Agent

Hilton; Coronado (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Parental leave

Wellbeing resources

PTO

Job summary

Hotel del Coronado in Coronado, CA, seeks a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information. You will greet guests, verify details, issue keys, and assist with bell services while delivering warm, memorable hospitality.

The role requires the ability to handle guest inquiries, upsell hotel services, and respond to requests with urgency. You must be flexible to work varied shifts, including weekdays, weekends, and holidays, as part of a union team.

Qualifications

• Provide warm, professional guest interactions and resolve guest inquiries.
• Ability to greet guests and assist with check-in/check-out processes.
• Upsell hotel services and amenities to enhance guest experience.

Responsibilities

• Deliver a warm welcome to guests and complete check-in/check-out accurately.
• Verify guest charges, process payments, and issue receipts.
• Demonstrate knowledge of hotel offerings and local area information.
• Promote services and amenities to maximize revenue and guest satisfaction.
• Respond promptly to guest requests and manage communications effectively.

Skills

Customer service

Communication

Guest relations

Tools

POS system

Front desk software

Job description

Hotel del Coronado in Coronado, CA, seeks a Guest Service Agent to welcome guests, manage check-in/check-out, and provide local information. You will greet guests, verify details, issue keys, and assist with bell services while delivering warm, memorable hospitality.

The role requires the ability to handle guest inquiries, upsell hotel services, and respond to requests with urgency. You must be flexible to work varied shifts, including weekdays, weekends, and holidays, as part of a union team.