Hotel Operations Leader — Guest Experience & Team Growth

Hyatt Place Coconut Point; Estero (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Kolter Hospitality seeks an Assistant General Manager for Hyatt Place Coconut Point to lead daily hotel operations and guest services. You will partner with the General Manager to ensure efficient, profitable performance and maintain brand standards.

The role requires overseeing maintenance, F&B, accounting, HR, and staff development, with a focus on guest satisfaction and safe, compliant operations.

Qualifications

• Three or more years of hotel industry experience.
• Bachelor’s degree in hotel management or equivalent preferred.
• Ability to stand/walk up to 8 hours; occasional lifting.
• Experience in managing operations, staff, budgeting, and safety.

Responsibilities

• Ensure brand standards and proper staffing across departments.
• Oversee maintenance, guest services, sales, F&B, accounting and HR.
• Review guest service scores daily and drive improvements.
• Monitor budgets and achieve goals.
• Maintain sanitation and safety standards; promote a safe work environment.
• Hire, train, coach, and discipline team members with GM/HR input.
• Ensure training compliance and weekly schedules.
• Complete property reports accurately and timely.
• Walk property to assess condition and address repairs.
• Collaborate with housekeeping and engineering on room blocking.

Skills

Hotel management

Accounting and budgeting

Computer proficiency

Customer service

Team leadership

Education

Bachelor's degree in hotel management or equivalent

Job description

Kolter Hospitality seeks an Assistant General Manager for Hyatt Place Coconut Point to lead daily hotel operations and guest services. You will partner with the General Manager to ensure efficient, profitable performance and maintain brand standards.

The role requires overseeing maintenance, F&B, accounting, HR, and staff development, with a focus on guest satisfaction and safe, compliant operations.