Hotel Operations Leader — Guest Experience & Team Coach

My Place Hotels of America; Tucson (AZ); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO

Direct Deposit

Cross-Training

Growth Potential

Competitive Pay

Job summary

My Place Hotels of America in Tucson seeks an Assistant General Manager to work with the General Manager and oversee all hotel operations, ensuring that our property meets the highest standards of quality and guest satisfaction across departments.

You will lead guest service, safety, and staff performance, assist in sales and marketing, payroll, and financial reporting, and be ready to perform any role on site, including front desk and housekeeping, with occasional travel.

Qualifications

• Leadership skills to motivate and manage a diverse team.
• Excellent verbal and written communication with guests and staff.
• Strong multi-tasking and organizational abilities.
• Meticulous attention to brand standards and safety.
• Dependable and professional with goal-oriented mindset.

Responsibilities

• Guest Service: ensure exceptional guest experiences and resolve concerns proactively.
• Safety and Security: uphold safety measures and conduct regular inspections.
• Hotel Operations: support GM in daily operations and department coordination.
• Sales and Marketing: assist in strategies to increase occupancy and visibility.
• Administrative Duties: manage payroll, financial reporting, and budgeting adherence.
• Staff Management: recruit, train, schedule, and evaluate hotel staff.
• Hands-On Management: step into any role on-site (front desk, housekeeping, etc.).

Job description

My Place Hotels of America in Tucson seeks an Assistant General Manager to work with the General Manager and oversee all hotel operations, ensuring that our property meets the highest standards of quality and guest satisfaction across departments.

You will lead guest service, safety, and staff performance, assist in sales and marketing, payroll, and financial reporting, and be ready to perform any role on site, including front desk and housekeeping, with occasional travel.