Assistant General Manager

My Place Hotels of America; Tucson (AZ); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO

Direct Deposit

Cross-Training

Growth Potential

Competitive Pay

Job summary

My Place Hotels of America in Tucson seeks an Assistant General Manager to work with the General Manager and oversee all hotel operations, ensuring that our property meets the highest standards of quality and guest satisfaction across departments.

You will lead guest service, safety, and staff performance, assist in sales and marketing, payroll, and financial reporting, and be ready to perform any role on site, including front desk and housekeeping, with occasional travel.

Qualifications

• Leadership skills to motivate and manage a diverse team.
• Excellent verbal and written communication with guests and staff.
• Strong multi-tasking and organizational abilities.
• Meticulous attention to brand standards and safety.
• Dependable and professional with goal-oriented mindset.

Responsibilities

• Guest Service: ensure exceptional guest experiences and resolve concerns proactively.
• Safety and Security: uphold safety measures and conduct regular inspections.
• Hotel Operations: support GM in daily operations and department coordination.
• Sales and Marketing: assist in strategies to increase occupancy and visibility.
• Administrative Duties: manage payroll, financial reporting, and budgeting adherence.
• Staff Management: recruit, train, schedule, and evaluate hotel staff.
• Hands-On Management: step into any role on-site (front desk, housekeeping, etc.).

Job description

Are you a dynamic leader with a passion for providing exceptional guest service and looking to gain experience in hotel management? My Place Hotel is seeking a dependable and organized individual to join our team as an Assistant General Manager. In this vital role, you will work closely with the General Manager to oversee all aspects of hotel operations, ensuring that our property meets the highest standards of quality and guest satisfaction.

Location

My Place Hotel - Tucson South

Key Responsibilities

• Guest Service: Play a pivotal role in ensuring every guest has an exceptional experience. Address and resolve guest concerns with a proactive and solution-oriented approach, ensuring their stay is enjoyable and memorable.
• Safety and Security: Implement and uphold safety and security measures to protect guests, staff, and hotel property. Regularly conduct inspections to identify and address any potential hazards or issues.
• Hotel Operations: Support the General Manager in managing the daily operations of the hotel. Ensure that all departments function efficiently and maintain the brand standards.
• Sales and Marketing: Assist in executing sales and marketing strategies to increase occupancy and enhance the hotel's visibility. Work to boost the hotel's performance through effective promotional activities and customer engagement.
• Administrative Duties: Help manage administrative tasks, including financial reporting, payroll, and cash handling. Ensure accurate record-keeping and adherence to budgetary guidelines.
• Staff Management: Oversee the recruitment, training, scheduling, and performance management of hotel staff. Provide ongoing support and guidance to ensure that all employees meet performance expectations and align with the brand standards.
• Hands-On Management: Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast-in-bed.

What We're Looking For

• Leadership Skills: Proven ability to motivate, guide, and manage a diverse team. Foster a positive work environment that encourages teamwork.
• Communication Skills: Excellent verbal and written communication. Ability to interact effectively with guests, staff, and other stakeholders.
• Organizational Abilities: Strong multi-tasking and organizational skills to handle a variety of responsibilities and ensure smooth hotel operations.
• Attention to Detail: A meticulous approach to maintaining brand standards across all departments.
• Dependability: A reliable and professional demeanor with a strong commitment to achieving goals and enhancing the guest experience.

Physical Demands

• Ability to inspect all areas of the hotel premises.
• Capable of assisting guests in emergency situations.
• Willingness and ability to perform the duties of any hotel position.
• Ability to drive a vehicle and travel by airplane.

Licenses Or Certification

• Valid driver's license and insurability for driving.

Education And Experience

• Bachelor's degree preferred.

Supervisory Responsibility

You will assist in overseeing hotel staff.

Travel

Occasional overnight travel may be required.

Safety Requirements

Adhere to all safety regulations and protocols on hotel premises, operating vehicles, or performing field duties.

Benefits

• Competitive Pay: $23-24 per hour
• Expected Shifts: Shifts vary
• PTO
• Health Insurance
• Direct Deposit
• Cross-Training
• Growth Potential

Why Join Us?

This is an exciting opportunity to play a key role in the success of the hotel. If you're passionate about hospitality, eager to help lead a team, and ready to take on a variety of responsibilities, we encourage you to apply.