Assistant General Manager

Courtyard By Marriott - Philadelphia Great Valley/Malvern; Malins (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k)

DailyPay access

Hotel discounts for team members

Career growth with Newport Hospitality

Job summary

Newport Hospitality Group is seeking an Assistant General Manager to lead hotel operations in partnership with the General Manager. You will coach front desk to housekeeping teams, drive guest satisfaction, and ensure brand standards are met day-to-day.

You will oversee staffing, scheduling, and labor costs while supporting recruiting, training, and development of team members. You’ll review performance metrics and work to maintain a safe, welcoming property.

Qualifications

• Experience in hotel leadership and front-line team coaching.
• Strong ability to manage operations, guest relations, and staff development.

Responsibilities

• Lead hotel day-to-day operations alongside the General Manager.
• Coach and support associates and department leaders to maintain high standards.
• Drive guest satisfaction and respond to guest concerns and feedback.
• Oversee front office, housekeeping, and other hotel operations with department heads.
• Assist with staffing, scheduling, labor costs, and performance metrics.
• Support recruiting, onboarding, training, and recognition of team members.
• Review operating reports, guest feedback, and financial performance with the GM.
• Collaborate with Sales and Revenue Management on occupancy and rate strategy.
• Maintain a clean, safe, welcoming property and ensure policy compliance.
• Act as a leader in the GM's absence and own challenges to resolution.

Job description

No two days in hospitality are exactly the same, and as Assistant General Manager, you're right in the middle of the action. You play a key role in creating a hotel where guests want to return, team members want to work, and the operation runs smoothly. Working alongside the General Manager, you'll help lead the team, maintain high standards, solve problems, and keep the hotel moving in the right direction each day.

You may spend part of your day coaching a front desk associate, walking guestrooms with the housekeeping team, reviewing guest feedback, helping manage labor and scheduling, preparing for a Marriott brand inspection, or stepping in to resolve a guest concern. As Assistant General Manager, you're a visible leader throughout the hotel; supporting your General Manager, developing your team, and helping create a great experience for both guests and associates.

What You'll Own

As Assistant General Manager, you'll help lead the hotel's day-to-day operations and support its overall performance, including:

• Leading, coaching, and supporting hotel associates and department leaders
• Creating a positive, accountable, and service-focused workplace culture
• Serving as a visible leader throughout the hotel and stepping in wherever needed
• Driving guest satisfaction and responding effectively to guest concerns and feedback
• Supporting Marriott brand standards and helping ensure brand compliance
• Overseeing daily front office, housekeeping, and other hotel operations in partnership with department leaders
• Helping manage staffing levels, scheduling, productivity, and labor costs
• Supporting recruiting, onboarding, training, recognition, and development of team members
• Reviewing daily operating reports, guest feedback, labor performance, and other hotel metrics
• Assisting the General Manager with financial performance, expense controls, forecasting, and operational planning
• Working with Sales and Revenue Management to understand occupancy, rate strategy, groups, and upcoming business
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring company policies, safety standards, and operating procedures are consistently followed
• Building strong relationships with guests, associates, vendors, and community partners
• Serving as a leader of the hotel in the General Manager's absence
• Taking ownership of challenges and following through until they are resolved

The Leader We're Looking For

We're looking for someone who's ready to take the next step in hotel leadership and wants to make a meaningful impact on the operation.

You enjoy being on the floor, working alongside your team, talking with guests, and seeing firsthand what's happening throughout the hotel. You're comfortable coaching an associate, reviewing the day's numbers, inspecting guestrooms, helping manage a busy arrival period, and stepping in when something doesn't go according to plan.

You're organized, dependable, approachable, and able to balance multiple priorities. You understand when to take ownership, when to involve the General Manager, and how to keep the team focused when the hotel gets busy. You hold people accountable while treating them with respect, recognize great work, and address concerns before they become bigger problems.

Most importantly, you understand hospitality.

You know that leadership isn't about staying behind a desk. It's about being present, supporting your team, helping solve problems, and creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.

Benefits & Perks

• Health, dental, and vision insurance
• Paid time off
• 401(k)
• DailyPay access
• Special hotel discounts for team members
• Opportunities to learn, grow, and build your career with Newport Hospitality Group

At Newport Hospitality Group, we believe in Living Hospitality, taking care of our guests, taking care of one another, and creating experiences that make people want to return.

If you're a hands-on hotel leader who's ready to grow your career, develop a great team, improve the guest experience, and help drive the success of the hotel, we'd love to hear from you.

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.