Hotel Operations Leader – Guest Experience & Rooms

Horizon Hospitality; Florida; Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with match

Mileage Reimbursement

PTO

Relocation assistance

Résumé du poste

Horizon Hospitality seeks an Assistant General Manager to help lead a premier hotel in the Lakeland-Winter Haven area. You will support the General Manager across daily operations, focusing on guest experience, rooms division, and overall service quality.

The role requires a track record in hospitality leadership, strong staff development, and the ability to manage operations, finances, and guest satisfaction in a busy property. Competitive compensation and benefits are provided.

Qualifications

• Degree or 3–5 years of hotel supervisory/managerial experience.
• Proven track record in hotel operations leadership.
• Strong understanding of hotel operations, guest services, and financial management.
• Experience with front desk operations, registrations, and night audit.
• Excellent communication and customer service skills.
• Proficiency with property management systems and routine audits.
• Willingness to work varied hours including weekends and holidays.

Responsabilités

• Oversee day‑to‑day hotel operations as MOD and stand in for the GM.
• Directly supervise front desk, guest services, and night audit teams.
• Resolve guest issues promptly to exceed expectations.
• Coordinate with Housekeeping, F&B, and Maintenance.
• Monitor labor costs, expenses, and daily time reports.
• Enforce cash handling procedures and safety standards.
• Review audit reports and end‑of‑month financials.
• Inspect rooms and public areas for cleanliness and quality.
• Lead regular staff meetings and cover shifts as needed.

Connaissances

Leadership

Guest service

Staff training

Operations management

Communication

Flexibility

Detail-oriented

Formation

Bachelor's degree in Hospitality Management or Business

Outils

MS Word

Excel

Outlook

Description du poste

We’re seeking a dynamic Assistant General Manager to help lead a premier, strategically located hotel in Polk County, Fla. This property is a tranquil retreat where the whole family can relax after a fun-filled day of adventure. Overlooking a scenic lake, this award-winning hotel offers unparalleled access to countless nearby destinations. The ideal candidate will support the General Manager in all aspects of hotel operations, with a primary focus on guest experience, rooms division, and operational leadership. If you are an accomplished hospitality professional ready to step into a key leadership role, this is an exceptional opportunity to drive performance, guest satisfaction, and growth within a thriving hospitality group. Fast-Track to a General Manager role.

Compensation Package: $70,000–$80,000 (Commensurate with experience) + Health Insurance, 401(k) with match, Mileage Reimbursement, & PTO!
Relocation expenses will be provided on a case-by-case basis.

Marriott Experience is Mandatory

Requirements

• Minimum of 2 years as an Assistant General Manager
• Proven track record in hotel operational leadership with a strong ability to manage, motivate, train, and direct staff.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills with an enthusiastic, outgoing personality.
• Proficiency in property management systems, daily/monthly audits, and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel technical and maintenance aspects with a keen eye for detail and quality standards.
• Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays based on hotel occupancy and special events.

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across departments, acting as Manager on Duty (MOD) and stepping in for the GM when needed.
• Direct, hire, train, schedule, and supervise front desk, guest services, and night audit team members.
• Resolve guest issues promptly and professionally to consistently exceed expectations.
• Work closely with Housekeeping, Food & Beverage, and Maintenance departments to maintain clear communication regarding guest needs and room availability.
• Inspect rooms and public areas daily to ensure exceptional cleanliness, safety, and physical quality standards.
• Conduct regular department staff meetings to maintain clear communication across all operational shifts.
• Cover front desk, night audit, or operational shifts as needed based on occupancy and staffing needs.

This position won't be open long. If you are interested in learning more, please apply today!

Click here to apply online