Assistant General Manager

Horizon Hospitality Associates, Inc; Florida; Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with match

Mileage Reimbursement

PTO

Résumé du poste

Horizon Hospitality Associates, Inc seeks an Assistant General Manager to help lead a premier Polk County hotel. This role supports the General Manager in guest experience, rooms division, and operational leadership, with a fast-track to a General Manager role.

The compensation package includes $70,000–$80,000 per year plus health insurance, a 401(k) with match, mileage reimbursement, and PTO. Relocation expenses may be provided case-by-case.

Qualifications

• Minimum of 2 years as an Assistant General Manager.
• Proven track record in hotel operations leadership with staff development.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in property management systems and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel maintenance, quality standards, and safety.

Responsabilités

• Support the GM in day-to-day hotel operations across departments.
• Direct, hire, train, schedule, and supervise front desk and night audit staff.
• Resolve guest issues promptly to exceed expectations.
• Coordinate with Housekeeping, Food & Beverage, and Maintenance on guest needs and room availability.
• Inspect rooms and public areas for cleanliness, safety, and quality standards.
• Lead regular staff meetings to ensure clear communication across shifts.
• Cover front desk, night audit, or operational shifts as needed.

Connaissances

Operational leadership

Guest services

Staff training and supervision

Front desk operations

Night audit procedures

Communication skills

Outils

Property management systems

MS Word

MS Excel

Outlook

Description du poste

We’re seeking a dynamic Assistant General Manager to help lead a premier, strategically located hotel in Polk County, Fla. This property is a tranquil retreat where the whole family can relax after a fun-filled day of adventure. Overlooking a scenic lake, this award-winning hotel offers unparalleled access to countless nearby destinations. The ideal candidate will support the General Manager in all aspects of hotel operations, with a primary focus on guest experience, rooms division, and operational leadership. If you are an accomplished hospitality professional ready to step into a key leadership role, this is an exceptional opportunity to drive performance, guest satisfaction, and growth within a thriving hospitality group. Fast-track to a General Manager role.

Compensation Package: $70,000–$80,000 (Commensurate with experience) + Health Insurance, 401(k) with match, Mileage Reimbursement, & PTO!

Relocation expenses will be provided on a case-by-case basis.

Marriott Experience is Mandatory

Requirements

• Minimum of 2 years as an Assistant General Manager
• Proven track record in hotel operational leadership with a strong ability to manage, motivate, train, and direct staff.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills with an enthusiastic, outgoing personality.
• Proficiency in property management systems, daily/monthly audits, and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel technical and maintenance aspects with a keen eye for detail and quality standards.
• Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays based on hotel occupancy and special events.

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across departments, acting as Manager on Duty (MOD) and stepping in for the GM when needed.
• Direct, hire, train, schedule, and supervise front desk, guest services, and night audit team members.
• Resolve guest issues promptly and professionally to consistently exceed expectations.
• Work closely with Housekeeping, Food & Beverage, and Maintenance departments to maintain clear communication regarding guest needs and room availability.
• Inspect rooms and public areas daily to ensure exceptional cleanliness, safety, and physical quality standards.
• Conduct regular department staff meetings to maintain clear communication across all operational shifts.
• Cover front desk, night audit, or operational shifts as needed based on occupancy and staffing needs.