Assistant General Manager

Horizon Hospitality; Town of Florida (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Mileage Reimbursement

PTO

Relocation assistance

Job summary

Horizon Hospitality seeks an Assistant General Manager to help lead a premier hotel in the Lakeland-Winter Haven area. You will support the General Manager across daily operations, focusing on guest experience, rooms division, and overall service quality.

The role requires a track record in hospitality leadership, strong staff development, and the ability to manage operations, finances, and guest satisfaction in a busy property. Competitive compensation and benefits are provided.

Qualifications

• Degree or 3–5 years of hotel supervisory/managerial experience.
• Proven track record in hotel operations leadership.
• Strong understanding of hotel operations, guest services, and financial management.
• Experience with front desk operations, registrations, and night audit.
• Excellent communication and customer service skills.
• Proficiency with property management systems and routine audits.
• Willingness to work varied hours including weekends and holidays.

Responsibilities

• Oversee day‑to‑day hotel operations as MOD and stand in for the GM.
• Directly supervise front desk, guest services, and night audit teams.
• Resolve guest issues promptly to exceed expectations.
• Coordinate with Housekeeping, F&B, and Maintenance.
• Monitor labor costs, expenses, and daily time reports.
• Enforce cash handling procedures and safety standards.
• Review audit reports and end‑of‑month financials.
• Inspect rooms and public areas for cleanliness and quality.
• Lead regular staff meetings and cover shifts as needed.

Skills

Leadership

Guest service

Staff training

Operations management

Communication

Flexibility

Detail-oriented

Education

Bachelor's degree in Hospitality Management or Business

Tools

MS Word

Excel

Outlook

Job description

We’re seeking a dynamic Assistant General Manager to help lead a premier, strategically located hotel in the Lakeland-Winter Haven Area. This property is a tranquil retreat where the whole family can relax after a fun-filled day of adventure. Overlooking a scenic lake, this award-winning hotel offers unparalleled access to countless nearby destinations. The ideal candidate will support the General Manager in all aspects of hotel operations, with a primary focus on guest experience, rooms division, and operational leadership. If you are an accomplished hospitality professional ready to step into a key leadership role, this is an exceptional opportunity to drive performance, guest satisfaction, and growth within a thriving hospitality group.

Compensation Package:

$60,000–$65,000 (Commensurate with experience) + Health Insurance, 401(k) with match, Mileage Reimbursement, & PTO! Relocation expenses will be provided on a case-by-case basis.

Requirements

• College degree in Hospitality Management or a business field, or a minimum of 3 to 5 years of hotel supervisory or management experience.
• Proven track record in hotel operational leadership with a strong ability to manage, motivate, train, and direct staff.
• Solid understanding of hotel operations, guest services, financial management, labor costs, cash handling, and property-level expenses.
• Technical expertise in front desk operations, guest registration, reservations, and night audit procedures.
• Excellent communication, interpersonal, and customer service skills with an enthusiastic, outgoing personality.
• Proficiency in property management systems, daily/monthly audits, and software such as MS Word, Excel, and Outlook.
• Knowledge of hotel technical and maintenance aspects with a keen eye for detail and quality standards.
• Flexibility to work varied hours, including early mornings, late evenings, weekends, and holidays based on hotel occupancy and special events.
• Ability to meet physical requirements of a normal office/hotel environment, including sitting, stooping, bending, and lifting up to 20 lbs.

Responsibilities

• Support the General Manager in overseeing day-to-day hotel operations across departments, acting as Manager on Duty (MOD) and stepping in for the GM when needed.
• Direct, hire, train, schedule, and supervise front desk, guest services, and night audit team members.
• Resolve guest issues promptly and professionally to consistently exceed expectations.
• Work closely with Housekeeping, Food & Beverage, and Maintenance departments to maintain clear communication regarding guest needs and room availability.
• Monitor labor costs, departmental expenses, purchase orders, invoices, and daily time reports.
• Enforce and maintain cash handling procedures, bank deposits, guest security, and safety standards.
• Review daily audit reports, correct discrepancies, and process end-of-month financial reports.
• Inspect rooms and public areas daily to ensure exceptional cleanliness, safety, and physical quality standards.
• Conduct regular department staff meetings to maintain clear communication across all operational shifts.
• Cover front desk, night audit, or operational shifts as needed based on occupancy and staffing needs.