Hospitality Operations Leader: Guest Experience & Growth

Visit Muskegon; Muskegon (MI); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

401K

Paid time off (PTO)

Medical insurance

Dental and vision coverage

Discounts on hotel stays

Job summary

Witt/Kieffer is seeking an Assistant General Manager to lead and mentor staff while driving revenue and ensuring service excellence across hotel operations.

You will oversee front desk, housekeeping, maintenance and sales, collaborate with HR and accounting, and maintain high standards of guest satisfaction.

Qualifications

• Basic computer skills.
• Strong communication skills.
• Reading and writing abilities.
• Ability to work varied shifts including weekends and holidays.
• Ability to stand for long periods of time.

Responsibilities

• Provide inspiring leadership and motivate staff to achieve job satisfaction and career development.
• Coach managers on performance management and resolve employee relations issues.
• Oversee front desk, housekeeping, maintenance and sales for policy adherence.
• Ensure safety and security procedures are followed and manage payroll-related tasks.
• Coordinate communication between Restaurant, Hotel, HR and Accounting teams.

Skills

Strong communication skills

Leadership

Problem solving

Time management

Initiative

Job description

Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees?

The Hospitality industry is one of the fastest growing markets and we are currently looking for a positive and professional Assistant General Manager to enhance our team.

The Assistant General Manager coordinates, plans and directs daily operations. Responsibilities include setting goals, driving revenue, planning budgets, controlling expenses, delivering performance feedback, anticipating training opportunities, fostering teamwork, communicating business objectives, motivating and positively influencing staff.

We are dedicated to giving our guests the highest standard of service. Consistent teamwork and personalized service are essential to this position to ensures our guests receive a long-lasting and memorable experience.

With a focus in hospitality, we strive to continuously support and strengthen our community. We are truly passionate about creating a diverse, positive and fun working environment for our associates that will encourage growth, loyalty and commitment.

Duties and Responsibilities:

Provides inspiring leadership and motivates staff to ensure they have every opportunity to achieve job satisfaction and career development

Supports department managers; which includes training, directing work and evaluating performance

Supports the GM with overseeing activities of front desk, housekeeping, maintenance and sales to ensure adherence to policies and procedures

Provides ongoing training

Ability to develop management team and staff

Reviews all department schedules for proper coverage and staffing demands

Ensures systems and procedures are in place and followed for safety and security of staff and guests

Codes invoices to the correct accounting code / department

Complete necessary paperwork and communicate payroll, termination and personnel changes to HR

Ensures that services meet expectations and the quality meets company standards

Facilitates timely and effective communication between Restaurant, Hotel, HR and Accounting teams

Resolves escalated customer relation issues, responds to online reviews and addresses guest requests or concerns

Inspects and evaluates cleanliness and physical condition of guest rooms, public areas and entire facility

Oversees the Market/Gift Shop by ensuring inventory, ordering, stocking and pricing is appropriate and completed timely

Tracks purchases and maintains at or below budgets

Maintains accurate records of cash flow, accounts receivable, credit card transactions, room charges and registration information

Generates accounts receivable invoices and processes payments

Monitor house accounts for outstanding payments and resolve

Manages and configures the Property Management Systems to ensure accuracy and efficiency

Issue and redeem gift certificates

Prepares reports concerning revenue, department expenses, inventory, receipts and forecastingAssist the General Manager in achieving goals for revenue, labor, department expenses and guest satisfaction

Assist with sales plans to accommodate organizational goals

Reviews market analyses to determine customer needs, price schedules and discount rates

Stays up-to-date on industry trends and popular concepts

Report to maintenance needed repairs or unsafe conditions

Ensures Maintenance team carries out planned maintenance

Assists in performing front desk, maintenance and housekeeping duties as necessary

Performs duties in the absence of the General Manager

Perform other duties as assigned

Qualifications and Skills

Basic computer skills

Ability to work indoor and outdoor settings with or without reasonable accommodations.

Ability to lift up to 50 lbs. with or without reasonable accommodations

Ability to stand, bend, stoop, reach overhead, lift and push with or without reasonable accommodations

Ability to work nights, days, weekends and holidays.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, veteran status, genetic information or other protected class.

*These are the minimum requirements for effective job performance; these duties are subject to change based on the needs of the company

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Hiring Manager(s) Desiree Anderson, Hannah Tuttle, Kerah Plichta, Mary Beth Mierz, Stacy Ward

This position is currently accepting applications.