Hotel Operations Leader - Guest Experience & Profitability

Holiday Inn Express and Suites; Smyrna (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Holiday Inn Express and Suites in Smyrna, GA seeks an Assistant General Manager to act as a key contact for guests and associates, modeling Buckhead America’s culture while maximizing profitability and ensuring exceptional experiences. The role supports all departments, ensures franchise standards, and provides hands-on leadership in guest services, F&B, maintenance, and housekeeping.

The position requires 3+ years of hotel management, strong English communication, and readiness to sign

Qualifications

• Minimum three (3) years of hotel management experience.
• Effective verbal and written communication skills in English.
• Willing to sign Buckhead America Hospitality non-disclosure and non-compete agreements.
• Willing to work weekends and holidays based on business needs.
• In-depth understanding of tools, spreadsheets, and methods for analyzing data.
• Experience in journal entries, accruals, profit and loss statements and general ledgers.
• Ability to deal effectively with a diversity of individuals at all organizational levels.

Responsibilities

• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Operating Procedures.
• Ensure all standards, policies, procedures, and guidelines within Buckhead America’s Operations Department are compliant.
• Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include Guest Services, Food & Beverage and Facilities.
• Conduct guest room inspections to drive exceptional quality and guest satisfaction.
• Directly manage all hotel administrative processes such as inventory, staffing, training, and budgeting/finance to ensure proper planning and organization.
• Maximize profitability across all departments by contributing to, supporting, and implementing Buckhead America’s business strategies.
• Ensure quality of product is maintained per Buckhead America’s minimum standards.

Skills

Hotel management

English communication

Data analysis

Budgeting & accounting

Team leadership

Tools

Property Management System

Spreadsheets

Job description

Holiday Inn Express and Suites in Smyrna, GA seeks an Assistant General Manager to act as a key contact for guests and associates, modeling Buckhead America’s culture while maximizing profitability and ensuring exceptional experiences. The role supports all departments, ensures franchise standards, and provides hands-on leadership in guest services, F&B, maintenance, and housekeeping.

The position requires 3+ years of hotel management, strong English communication, and readiness to sign