Hotel Operations Leader & Guest Experience Champion

Holiday Inn Express Atlanta Galleria-Ballpark Area; Smyrna (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Buckhead America Hospitality seeks an Assistant General Manager to lead hotel operations and mentor Guest Services, Maintenance, Housekeeping, and F&B teams. You will model Buckhead America’s culture, supervise departments, and maintain strong guest experiences while ensuring compliance with standards and procedures.

The role requires hands-on leadership, strong communication, and the ability to work weekends/holidays as needed, with focus on profitability and service excellence across

Qualifications

• Minimum three (3) years of hotel management experience.
• Effective verbal and written communication skills in English.
• Willing to sign non-disclosure and non-compete agreements.

Responsibilities

• Directly manage Guest Services, Maintenance, Housekeeping and Food & Beverage associates.
• Ensure adherence to Buckhead America’s policies and standards.
• Conduct daily property walks and quality checks to drive guest satisfaction.
• Monitor and control department expenses and budgeting/finance tasks.
• Provide training, coaching, and performance feedback to team members.
• Act as MOD when scheduled, ensuring operational continuity.

Skills

Hotel management

Communication

Data analysis

English proficiency

Tools

Excel

Accounting software

Job description

Buckhead America Hospitality seeks an Assistant General Manager to lead hotel operations and mentor Guest Services, Maintenance, Housekeeping, and F&B teams. You will model Buckhead America’s culture, supervise departments, and maintain strong guest experiences while ensuring compliance with standards and procedures.

The role requires hands-on leadership, strong communication, and the ability to work weekends/holidays as needed, with focus on profitability and service excellence across