Hotel Operations Lead — Guest Experience & Growth

Kalyan Hospitality; Staunton (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

Holiday Inn Express and Suites in Staunton, VA seeks an Assistant General Manager to support the General Manager in running hotel operations and delivering exceptional guest experiences. You will oversee front desk, housekeeping, food & beverage, and maintenance, ensuring brand standards and profitability while leading and developing a cohesive team.

Ideal candidates have at least 2 years in hotel management, strong leadership and communication skills, and experience with multi-department

Qualifications

• Minimum of 2 years of experience in hotel management or a similar role within the accommodation and food services industry.
• Proven leadership skills with experience managing multi-department teams.
• Strong understanding of hotel operations, including front office, housekeeping, and food and beverage services.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the General Manager in overseeing all hotel operations to ensure smooth and efficient service delivery.
• Supervise and coordinate activities of department managers including front desk, housekeeping, and food and beverage to maintain high standards.
• Monitor guest satisfaction and promptly address any issues or complaints to ensure a positive guest experience.
• Support recruitment, training, and development of staff to build a skilled and motivated team.
• Manage operational budgets, analyze financial reports, and implement cost control measures to meet financial targets.
• Ensure compliance with health, safety, and sanitation standards across all departments.
• Collaborate with marketing and sales teams to develop and execute strategies that increase occupancy and revenue.
• Prepare and present regular reports on hotel performance to senior management.

Skills

Leadership

Multi-department management

Front office operations

Communication

Budget management

Financial analysis

Opera PMS knowledge

Tools

Opera PMS

Job description

Holiday Inn Express and Suites in Staunton, VA seeks an Assistant General Manager to support the General Manager in running hotel operations and delivering exceptional guest experiences. You will oversee front desk, housekeeping, food & beverage, and maintenance, ensuring brand standards and profitability while leading and developing a cohesive team.

Ideal candidates have at least 2 years in hotel management, strong leadership and communication skills, and experience with multi-department