Assistant General Manager - Hotel Ops & Guest Experience

Peregrine Hospitality; City of Kingston (NY); On-site; USD 69,000 - 72,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Job summary

Peregrine Hospitality seeks an Assistant General Manager to support the General Manager in delivering exceptional hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage. You will help manage guest experiences, lead teams, and drive continuous improvement while ensuring compliance with brand standards and all regulatory requirements.

The AGM will review financial performance and collaborate with management to optimize productivity, costs, and service quality, while

Qualifications

• Proven leadership in hotel operations.
• Ability to translate financial concepts into actionable plans.
• Strong communication and team development skills.

Responsibilities

• Assist the General Manager and support the operations in all departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage.
• Manage guest experience by addressing concerns and ensuring exceptional customer service.
• Collaborate to conduct quality audits and set performance expectations.
• Lead, motivate, and develop departmental teams with training and feedback.
• Assist with scheduling to meet guest service standards.
• Foster open communication and a culture of continuous improvement.
• Ensure brand standards and regulatory requirements are met across the property.
• Provide a safe, OSHA/MSDS-compliant working environment.
• Review financial statements and reports to identify productivity improvements and cost savings.
• Perform additional duties as assigned with professionalism and flexibility.

Skills

Strong leadership

Strategic planning

Financial acumen

Regulatory compliance

Excellent communication

Team development

Job description

Peregrine Hospitality seeks an Assistant General Manager to support the General Manager in delivering exceptional hotel operations across Front Office, Housekeeping, Maintenance, and Food & Beverage. You will help manage guest experiences, lead teams, and drive continuous improvement while ensuring compliance with brand standards and all regulatory requirements.

The AGM will review financial performance and collaborate with management to optimize productivity, costs, and service quality, while