Hotel Operations Leader & Guest Experience Manager

Hampton Inn Jacksonville I-295 East/Baymeadows; Jacksonville (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Hampton Inn Jacksonville I-295 East/Baymeadows is seeking a General Manager to oversee housekeeping, front office, food and beverage, and sales with a hands-on approach to ensure high customer service and guest room quality.

The role involves interviewing and hiring new associates, and implementing disciplinary measures as needed to drive performance and profitability for the property.

Qualifications

• 2+ years previous experience as a GM of a major hotel brand.
• Exceptional skills in front office management.
• Exceptional leadership and team building skills.
• Ability to develop people.
• Must be results driven.
• Exceptional skills in budgeting, forecasting, and planning.
• Strong skills in "guest service training".
• Ability to confront issues/problems and deal and resolve them timely;
• Ability to motivate and inspire team members to perform at their best ability.
• Ability to prioritize, organize and work under time constraints with sense of urgency
• Ability to handle guest issues with tact, patience and diplomacy

Responsibilities

• Managing the daily hotel operations to achieve planned goals for revenue, house profit, and RevPAR index.
• Maintain company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• Demonstrate leadership and professional image to associates, guests, sales accounts, local community representatives, vendors, and competitors.

Skills

Leadership

Budgeting

Forecasting

Guest services

Team building

Employee relations

Job description

Hampton Inn Jacksonville I-295 East/Baymeadows is seeking a General Manager to oversee housekeeping, front office, food and beverage, and sales with a hands-on approach to ensure high customer service and guest room quality.

The role involves interviewing and hiring new associates, and implementing disciplinary measures as needed to drive performance and profitability for the property.