Hotel Operations Lead | Assistant General Manager

Lodgco Hospitality; Jacksonville (FL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

PTO

Team member discounts

401(k) with company match

Incentive programs

Job summary

Lodgco Hospitality is seeking a dedicated Assistant General Manager for the Fairfield Inn & Suites Airport in Jacksonville, FL. You will assist the General Manager in overseeing all hotel operations and ensuring guest satisfaction.

The ideal candidate has 2–3 years of hotel experience, a hospitality degree is preferred, and you will lead front desk and staff, participate in revenue management, and uphold brand standards.

Qualifications

• 2–3 years of hotel experience, preferably in a supervisor role.
• Hospitality degree preferred.

Responsibilities

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

Skills

Leadership

Operations management

Guest service

Budgeting & revenue management

Communication

Staff development

Problem solving

Education

Hospitality degree

2–3 years hotel experience (supervisor role)

Tools

PMS (Property Management System)

Job description

Lodgco Hospitality is seeking a dedicated Assistant General Manager for the Fairfield Inn & Suites Airport in Jacksonville, FL. You will assist the General Manager in overseeing all hotel operations and ensuring guest satisfaction.

The ideal candidate has 2–3 years of hotel experience, a hospitality degree is preferred, and you will lead front desk and staff, participate in revenue management, and uphold brand standards.