Hotel GM: Lead Guest Experience & Operations

WizeHire, Inc; Jacksonville (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

Quality Inn Jacksonville - Orange Park near Naval Air Station Jacksonville, FL is seeking a Hotel General Manager to lead operations, drive profitability, and uphold guest satisfaction. This hands-on role requires proactive leadership, 24/7 availability, and a focus on safety, service standards, and staff development.

The GM will oversee payroll, training, and compliance while communicating priorities during shift changes and guiding department teams to deliver exceptional guest experiences.

Qualifications

• Must have high school diploma or GED.
• Hospitality coursework preferred.
• Strong leadership and interpersonal skills.
• Experience managing hotel staff is a plus.

Responsibilities

• Be on property during shift changes to communicate priorities and support the team.
• Lead daily check-ins with department teams and conduct training sessions to uphold service standards.
• Ensure compliance with health, safety, and licensing standards.
• Recruit, train, mentor, and supervise hotel staff to create a guest-focused team.
• Perform payroll, bank deposits, and complete operational checklists.
• Occasionally lift and/or move up to 25 pounds.
• Demonstrate strong leadership and interpersonal skills to manage teams effectively.

Skills

Leadership

Team management

Interpersonal skills

Communication

Education

High school diploma or GED

Hospitality coursework (preferred)

Tools

Microsoft Office Suite

Job description

Quality Inn Jacksonville - Orange Park near Naval Air Station Jacksonville, FL is seeking a Hotel General Manager to lead operations, drive profitability, and uphold guest satisfaction. This hands-on role requires proactive leadership, 24/7 availability, and a focus on safety, service standards, and staff development.

The GM will oversee payroll, training, and compliance while communicating priorities during shift changes and guiding department teams to deliver exceptional guest experiences.