Hotel Operations Leader for Guest Experience & Profit

Crestline Hotels & Resorts; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an Operations Manager OEM/HM to lead the hotel's daily operations with a focus on delivering exceptional guest experiences while driving profitability.

The role requires strong leadership, staff development, and hands-on supervision across departments. You will manage budgets, payroll, and operator standards, coach supervisors, and collaborate with senior leadership to meet strategic goals and maintain service excellence.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of management experience in a hotel, full or select-service.
• Proficient computer skills; experience with Microsoft Office and hotel information systems.

Responsibilities

• Create and implement operational strategies to exceed guest satisfaction and revenue targets.
• Lead, train, coach, and provide feedback to the operations staff and supervisors daily.
• Monitor budgets and payroll; ensure expenditures are authorized and within budget.
• Ensure guest complaints are resolved and guest expectations are consistently met.
• Prepare departmental financial and payroll forecasts and conduct regular walk-throughs.

Skills

Staff leadership

Budgeting & payroll

Guest experience management

Training & coaching

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel information systems

Job description

Crestline Hotels & Resorts is seeking an Operations Manager OEM/HM to lead the hotel's daily operations with a focus on delivering exceptional guest experiences while driving profitability.

The role requires strong leadership, staff development, and hands-on supervision across departments. You will manage budgets, payroll, and operator standards, coach supervisors, and collaborate with senior leadership to meet strategic goals and maintain service excellence.