Hotel Operations Leader - Guest Experience & Growth

Commonwealth Hotels; Florence (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision – day one

401(k) with match

Same-day pay

Vacation & holidays

Travel discounts

Online training

EAP & leave benefits

Job summary

Commonwealth Hotels' Hampton Inn Cincinnati Airport South is seeking an experienced Hotel Operations Manager to oversee daily hotel operations and support the General Manager. You will lead front desk and housekeeping, supervise staff, resolve guest issues, ensure safety and brand standards, and collaborate with the Sales team to drive occupancy and revenue.

We offer day-one medical, dental and vision, a 401(k) with company match, same-day pay, paid time off, travel discounts, and online

Qualifications

• Experience managing hotel operations and teams.
• Strong leadership and people management skills.
• Excellent guest communication and service mindset.
• Budgeting, forecasting and financial reporting basics.
• Ability to analyze processes and drive improvements.

Responsibilities

• Oversee daily hotel operations across front desk and housekeeping.
• Support General Manager and drive guest satisfaction.
• Supervise staff, recruitment, and training.
• Collaborate with Sales to grow occupancy and revenue.
• Handle guest issues, safety, and brand standards compliance.
• Act as General Manager when required.

Skills

Leadership

Communication

Operational Expertise

Organizational Skills

Problem-Solving

Adaptability

Tools

PMS

POS

Job description

Commonwealth Hotels' Hampton Inn Cincinnati Airport South is seeking an experienced Hotel Operations Manager to oversee daily hotel operations and support the General Manager. You will lead front desk and housekeeping, supervise staff, resolve guest issues, ensure safety and brand standards, and collaborate with the Sales team to drive occupancy and revenue.

We offer day-one medical, dental and vision, a 401(k) with company match, same-day pay, paid time off, travel discounts, and online