Operations Manager

Commonwealth Hotels; Florence (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision – day one

401(k) with match

Same-day pay

Vacation & holidays

Travel discounts

Online training

EAP & leave benefits

Job summary

Commonwealth Hotels' Hampton Inn Cincinnati Airport South is seeking an experienced Hotel Operations Manager to oversee daily hotel operations and support the General Manager. You will lead front desk and housekeeping, supervise staff, resolve guest issues, ensure safety and brand standards, and collaborate with the Sales team to drive occupancy and revenue.

We offer day-one medical, dental and vision, a 401(k) with company match, same-day pay, paid time off, travel discounts, and online

Qualifications

• Experience managing hotel operations and teams.
• Strong leadership and people management skills.
• Excellent guest communication and service mindset.
• Budgeting, forecasting and financial reporting basics.
• Ability to analyze processes and drive improvements.

Responsibilities

• Oversee daily hotel operations across front desk and housekeeping.
• Support General Manager and drive guest satisfaction.
• Supervise staff, recruitment, and training.
• Collaborate with Sales to grow occupancy and revenue.
• Handle guest issues, safety, and brand standards compliance.
• Act as General Manager when required.

Skills

Leadership

Communication

Operational Expertise

Organizational Skills

Problem-Solving

Adaptability

Tools

PMS

POS

Job description

Join Our Team at Hampton Inn Cincinnati Airport South

The Hampton Inn by Hilton Cincinnati Airport South is seeking a Hotel Operations Manager.

About Us:

Hampton Inn Cincinnati Airport South is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. We take pride in creating a positive environment where our team enjoys making our guests happy every day. This dedication to excellence earned us the 2023 Commonwealth Hotels 'Hotel of the Year award for Region 4. Conveniently located just off I‑71/75, we’re close to shopping, dining, and St. Elizabeth Florence Hospital. Plus, with a free five-mile shuttle to Cincinnati/Northern Kentucky International Airport and downtown Cincinnati just 11 miles away, our location makes it easy for both guests and employees to enjoy the best the area has to offer. If you are looking to join a team that values experience, fosters a fun and supportive work environment, and is committed to excellence, we would love to have you on board.

Why This Role?

Working as a Hotel Operations Manager at the Hampton Inn by Hilton Cincinnati Airport South offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

What’s In It for You?

Comprehensive Benefits: Medical, Dental, and Vision – AVAILABLE DAY ONE

Financial Perks: 401(k) with company match, SAME-DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday Pay

Exclusive Discounts: Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Operations Manager include:

The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include:

• Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
• Sales Support: Active Role in prospecting and maintaining group and negotiated business along with the Sales Team.
• Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
• Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support: Collaborate with the sales team to promote the property and increase occupancy and revenue.
• Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

What We Are Looking for in a Hotel Operations Manager include:

Leadership and Management Skills

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment

Communication Skills

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.
• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.
• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

Operational Expertise

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

Organizational and Time Management

• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

Problem-Solving Skills

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address inefficiencies in processes.

Adaptability and Resilience

• Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
• Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/cvgsfhx-hampton-cincinnati-airport-south/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Cincinnati, Ohio