Hotel Operations Leader & Guest Experience Catalyst

Legacy Ventures; Gatlinburg (TN); On-site; USD 65,000 - 110,000; Full time

Job summary

Legacy Hotel Partners, LLC is seeking a proactive leader to guide Front Office, Housekeeping, and Engineering operations at our Gatlinburg property. You will drive service excellence, work with Sales to uphold brand standards, and oversee gift shop and a third-party F&B tenant.

You will lead daily meetings, manage safety procedures, and partner with the General Manager on financial and operational reporting. This role emphasizes guest experience and team development.

Qualifications

• College degree preferred; HS diploma or GED accepted with experience.
• Strong customer service skills and ability to multitask.
• Ability to communicate clearly and work in a team environment.
• Knowledge of hotel systems and basic financial management.

Responsibilities

• Manage daily operations of Front Office, Housekeeping, and Engineering.
• Coordinate with Sales and ensure Brand Standards and QA audits.
• Oversee Gift Shop operations and support third-party F&B tenant.
• Lead daily huddles to foster a service culture across departments.
• Ensure Fire/Safety procedures, cash handling with Controller, and security.

Skills

Exceptional customer service

Team player

Self-starting

Written & verbal skills

Financial acumen

Computer literacy

Education

College degree preferred

HS diploma or GED

1–3 years related experience

Tools

PMS system

PBX system

Key system

Legacy Hotel Partners programs

Job description

Legacy Hotel Partners, LLC is seeking a proactive leader to guide Front Office, Housekeeping, and Engineering operations at our Gatlinburg property. You will drive service excellence, work with Sales to uphold brand standards, and oversee gift shop and a third-party F&B tenant.

You will lead daily meetings, manage safety procedures, and partner with the General Manager on financial and operational reporting. This role emphasizes guest experience and team development.